Privacy Notice
Last updated: October 15, 2026
1. Who We Are
Scale With Rhonda is a service of Jacksonville Social Service Alliances, LLC, located at 25 N. Market Street, Jacksonville, FL 32202, United States. Jacksonville Social Service Alliances, LLC is the data controller for personal information collected through this website and our services. You can reach us at hello@ScaleWithRhondaAI.com.
2. Personal Information We Collect
We collect the following categories of personal information:
- Contact details you provide — name, business name, business type, phone number, and email address, submitted through our contact forms or the chat assistant.
- Chat conversation content — the messages you send in our AI chat assistant, saved so Rhonda can follow up with you.
- Billing and subscription information — your subscription status and billing period, processed by our payment provider Paddle.
- Technical data — IP address, browser type, and device information, collected as part of standard website operation and security.
3. How We Use Personal Information
We use personal information to: respond to your inquiries and provide free consultations (contract performance); deliver, install, and support the services you purchase (contract performance); improve our website and services (legitimate interests); protect the website and our customers from fraud and misuse (legitimate interests); and comply with legal obligations (legal obligation). We do not sell your personal information.
4. Who We Share Information With
We share personal information only with the categories of recipients needed to run our business:
- Paddle.com — our Merchant of Record, which handles checkout, payments, subscription management, tax compliance, and invoicing.
- Service providers — hosting, database, email, and AI model providers that help us deliver the website and services.
- Professional advisers — legal and accounting professionals, where needed.
- Authorities — where required by law or to protect our rights.
5. Data Retention
We keep personal information only as long as needed for the purposes described above: lead and chat records are kept while we are in contact with you and for a reasonable period afterward; billing records are kept as long as required by tax and accounting law. When information is no longer needed, we delete or anonymize it.
6. Your Rights
Depending on where you live, you may have rights to access, correct, or delete your personal information, restrict or object to its processing, request a copy of it, or withdraw consent. To exercise any of these rights, email hello@ScaleWithRhondaAI.com. We respond to verified requests within the timeframe required by applicable law. You may also have the right to complain to your local data protection authority.
7. Security
We use appropriate technical and organizational measures to protect personal information, including encryption in transit, access controls, and restricted database permissions.
8. Cookies
This website uses only essential cookies and similar technologies needed for the site to function, such as keeping you signed in. We do not use advertising or third-party tracking cookies. You can manage cookies in your browser settings.
9. Changes to This Notice
We may update this notice from time to time. The current version is always posted on this page with the date of the last update.
10. Contact
Privacy questions can be sent to hello@ScaleWithRhondaAI.com or by mail to Jacksonville Social Service Alliances, LLC, 25 N. Market Street, Jacksonville, FL 32202.